NASPL 2009 EDUCATIONAL AGENDA

“Achieving Success in a Changing Economic Climate”
 

THURSDAY, October 8th
 
9:00 to 10:00 - Speaker: Tobin Smith “State of the North American Economy”
 
Discussion of the current economy; its impact on consumer behavior at retail, and projection of the immediate and long-term implications for the lottery industry.
 
10:15 to 11:00 - Speaker: Arch Gleason  “Current State of the Lottery Industry”
 
Discussion of the current lottery industry from the perspective of the President of the World Lottery Association and the major world lottery vendors.
 
11:00 to 12:00 - Vendor five-minute presentations of their product offerings.
 
2:00 to 2:45 - Speaker: Margaret Mueller “Lottery Player Perceptions and Buying Habits”
 
Presentations of Independent Lottery Research’s four-year national research study regarding player perceptions, buying habits and overall attitudes toward lotteries.
 
2:45 to 3:30 - Speaker: Jason Jennings  “Engaging Customers in Today’s Economic Environment”
 
Discussion of the basic fundamentals of productive and successful companies with a focus on steps to achieving full economic potential.
 
BREAKOUT SESSIONS 3:45 PM TO 5:00 PM
 
Session #1—“Parallels in the Lottery Economy and the North American Economy”
 
Session #2—“Advertising Return on Investment, A Case Study”
 
Session #3—“The Future of Interactive Gaming”
 
Session #4—“The Role of Responsible Gaming Initiatives in Today’s Environment”
 
Session #5—“The Pros and Cons of Internet Gaming”
 
Session #6—“Best New Instant Product”
           
 
FRIDAY, October 9th
 
8:45 TO 10:30 - Vendor five-minute presentations of their product offerings
 
10:45 to 12:00 - “The Future of Lottery Industry and It’s Product Offerings”
 
Vendor discussions on the future of the lottery industry. This session will provide each vendor’s perspective of the industry’s future, as well as provide for questions from those in attendance.
 
BREAKOUT SESSIONS  2:00 PM to 3:30 PM
 
Session #1—“Future Technology and It’s Impact on the Lottery Industry”
 
Session #2—“It’s All About Customer Service”
 
Session #3—“State of the Industry Roundtable”
Follow up question/answer session with vendors
 
Session #4—“Surviving a Public Relations Crisis”
 
Session #5—“Managing the Stress of Change”
Dr. Jerry V. Teplitz
 
Session #6—“Best New On-line Game”
 
3:30 to 5:00    Free time and/or Committee Meetings